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App Terms of Service

For the Sammy app · Last updated: 16 October 2026

Welcome to Sammy. These Terms of Service (“Terms”) are an agreement between you and Keep DS Pty Ltd (ABN 91 695 408 756) (“Keep DS”, “we”, “us”), an Australian company based in Richmond, Victoria, governing your use of the Sammy app and related services (the “Service”). By using Sammy, you agree to these Terms. If these Terms and the terms on our website (sammyai.app/terms) ever differ, these Terms prevail. Our Privacy Policy explains how we handle your data.

1. Who can use Sammy

You must be at least 18 years old to use Sammy. We confirm this when you sign up. By using the Service you confirm that you meet this requirement.

2. The Service

Sammy is a personal AI assistant. It can run in two ways:

  • On-device mode, where a local model generates replies on your iPhone or iPad. What you say there can still help Sammy in your other chats, including Sammy Cloud ones, unless you turn off that chat’s Visibility.
  • Sammy Cloud mode, where your requests are sent to our cloud to be processed by AI models from our providers on your behalf. Sammy asks for your permission before anything first goes to Sammy Cloud, and you can withdraw it at any time in Settings → About → Sammy Cloud sharing.

The free plan includes limited Sammy Cloud usage, and first-time setup uses Sammy Cloud briefly on every plan at no charge. More cloud use and some cloud features require a paid plan. Guests, who use Sammy without an account, use on-device mode only. The features, models and providers behind Sammy may change over time.

3. Your account

Some features require an account. While Sammy is in early access, creating an account may need an invitation from our waitlist. If you unlocked Core or Premium by referring friends to the waitlist, that access ends when Sammy launches publicly. You can sign in with email, Apple, or Google. You are responsible for keeping your login credentials secure and for activity that happens under your account.

4. Subscriptions and billing

Sammy offers a free plan and paid plans (Core and Premium). Paid plans are sold as monthly or yearly auto-renewing subscriptions through your Apple App Store account.

  • Payment is charged to your Apple Account at confirmation of purchase.
  • Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the current period ends.
  • You manage and cancel subscriptions in your Apple Account settings; we cannot cancel them for you. Deleting the app or your Sammy account does not cancel a subscription. When you cancel, your plan stays active until the end of the period you’ve paid for.
  • Every plan includes Sammy Cloud usage allowances that refill over time. If you reach one, Sammy tells you and carries on with the on-device model where it can until the allowance refills. There are no extra charges for usage.
  • Refunds are handled by Apple under its policies. This doesn’t limit any right you have to a refund or other remedy under the Australian Consumer Law or other consumer laws.

5. Acceptable use

You agree not to use Sammy to:

  • break the law, or help anyone else to;
  • harass, threaten, defraud, impersonate, or harm other people;
  • create sexual content involving minors, or any other content our AI providers prohibit;
  • infringe other people’s intellectual property or privacy;
  • access other people’s data, get around plan limits or safety measures, disrupt the Service, or reverse-engineer it, except where the law allows.

We may suspend or end access that violates these Terms.

6. AI output

Sammy’s responses are generated by AI and may be inaccurate, incomplete, or out of date. They are not professional advice (legal, medical, financial, or otherwise). Use your own judgement and verify anything important before relying on it, including anything Sammy adds to your calendar, to-do list or other apps for you. Sammy is not an emergency service: if you or someone else is in danger, call your local emergency number (000 in Australia).

7. Your content

You keep ownership of the content you put into Sammy. You grant us the limited rights needed to operate the Service for you, for example sending a message to the cloud to generate a reply, or storing your data so the app works. We do not sell your content, and we do not use your conversations to train AI models. You are responsible for having the right to share what you give Sammy, including other people’s information. If you record a conversation with Appointment Mode, you are responsible for getting any consent the law requires from the people in it.

8. Third-party services

Sammy works with third parties such as Apple, Google, and the cloud and AI providers named in our Privacy Policy. Your use of those services is also subject to their terms. The on-device models are Google’s Gemma 4 and EmbeddingGemma 2, provided under the Apache License 2.0. Google asks that they be used in line with its Gemma Prohibited Use Policy. Integrations you connect (for example Gmail, Google Calendar or Drive) are accessed only to provide the features you ask for, and you can disconnect them at any time.

9. Apple

These Terms are between you and Keep DS, not Apple. Apple is not responsible for Sammy or its content, and has no obligation to provide maintenance or support for it. We give you a personal, non-transferable licence to use the Sammy app on Apple devices you own or control, as permitted by the App Store’s Usage Rules. If the app fails to meet an applicable warranty, you can tell Apple, and Apple will refund the app’s purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for the app. We, not Apple, are responsible for any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, and intellectual property claims. You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as “terrorist supporting”, and that you are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10. Changes and termination

We may update the Service and these Terms over time; we will update the “last updated” date when we do, and if we make material changes, we’ll let you know in the app or by email. You may stop using Sammy at any time and can delete your account and data from within the app (Settings → Account → Delete Account). We may suspend or end access as described in section 5.

11. Consumer law, disclaimers and liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have similar rights under the consumer laws where you live. Nothing in these Terms excludes, restricts or modifies those rights.

Subject to those rights, the Service is provided “as is”: we don’t promise it will be uninterrupted or error-free, or that AI outputs will be accurate. To the extent permitted by law, our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss.

12. Governing law

These Terms are governed by the laws of Victoria, Australia, and disputes will be heard in the courts of Victoria, except where mandatory consumer law in your country requires otherwise.

13. Contact

Questions about these Terms? Email support@sammyai.app, or write to Keep DS Pty Ltd, Suite 193, Level 5, 33 Stewart St, Richmond VIC 3121, Australia.

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